We use plain and accessible language. We want users to understand any information the first time they read it.

As we write, we check over our content to see if we can cut it down anywhere. Reading it aloud can be useful to see where a sentence is too long or does not read well.

We break up sentences where possible, as long sentences are difficult to read.

This makes the content more accessible, and is easier for people to scan for a specific piece of information.